Shipping
Complimentary standard shipping is included on all orders above $399 within the continental United States. Orders placed before 12:00 PM Eastern Time on a business day begin processing the same day.
| Method | Processing | Transit |
|---|---|---|
| Standard | 2–3 business days | 3–5 business days |
| Expedited | 1–2 business days | 2–3 business days |
| Overnight | 1 business day | 1 business day |
Each arrangement travels in a custom-fit protective structure within our signature gift box. A tracking number is emailed the moment your order ships. A signature may be required for orders above $499. We are unable to deliver to P.O. boxes or APO/FPO addresses. For international destinations, the customer is responsible for duties, customs fees, and import taxes.
Returns & Refunds — All Sales Final
Because every arrangement is handcrafted to order from preserved natural blooms, all sales are final. We do not accept returns or exchanges, and we do not issue refunds except in the limited circumstances below.
Damage in Transit
If your order arrives with crushed blooms, missing components, or structural damage, photograph the packaging and the arrangement and contact us within 48 hours of delivery. Approved resolutions are processed promptly; approved refunds are issued to the original method of payment within 5–7 business days.
Modifications & Cancellations
Orders may be modified or cancelled in writing within 2 hours of placement — after which production begins and the order is final.
Customer Responsibility
Please ensure the delivery address is complete and accurate; we cannot be responsible for orders delivered to an incorrectly provided address. Risk of loss transfers upon carrier delivery.
Fraud Notice
Orders flagged by our payment processors may be held for verification. Unwarranted chargebacks on delivered orders are treated as a material breach of our terms.
Need Assistance With Your Order?
Write to info@vellarosefloria.com — we respond within one business day (damage claims: 3–5 business days).